Non-Emergency Call Taker – Denver 9 in Denver, CO ID- 3196

Non-Emergency Call Taker – Denver 9 – City and County of Denver – Denver, CO – work from home job

Company: City and County of Denver

Job description: About Our Job

The rate of pay for this position is $23.00 an hour. This is a full time (unlimited) position with competitive benefits to include Denver Employee Retirement Plan (DERP), medical, dental, vision, paid time off and much more!

Please apply as soon as possible, as this posting will close on August 23rd, 2023.

This position will work within Department of Safety in close partnership with 311. Denver’s Department of Safety includes Police, Fire, Sheriff, Community Corrections, Safe City and other community agencies. Denver 311 provides residents with an accessible way to navigate city services and provide customer service to all community members.

Denver’s Department of Public Safety is seeking to build an entry level Non- Emergency Communication Operations team. Individuals on this team will be responsible for taking high volume calls on the non-emergency phone line. Individuals on this team will enjoy a fully remote schedule after successful completion of on the job in person training.

Successful candidates will have a variety of growth opportunities within The City and County of Denver.

This position is a great start in the City of Denver as candidates will have the opportunity to gain crucial skills and experience to start a career within the city and county. Possible promotional opportunities include:

Emergency Communications Operator

9-1-1 Dispatch Support Specialist

Lead Emergency Communications Technician

Police Dispatcher

Police Lead Dispatcher

Emergency Communications Supervisor

3-1-1 Customer Service Agent – Fully remote

Job Responsibilities will include:

Answers a high volume of calls on the non-emergency phone line and provides basic instructions and assistance to individuals who are calling for non-emergency requests.

Quickly identifies emergency or crisis situations requiring police, emergency medical services, and/or fire assistance and routes the call appropriately.

Conducts research, using a variety of city resources, to provide customers with answers to inquiries.

Identifies a caller’s request and routes their call appropriately.

Works independently in interviewing a caller to accurately assess the situation.

Documents customer inquiries/problems and resolutions into a tracking system.

Performs other related duties as assigned.

The Department of Safety is a 24/7 operation though this position will be help support agencies during the most active times:

8, 10 or 12-hour shift work

Days or swing (Between the hours of 7:00am – 10:00pm)

weekends

holidays

overtime on short notice

About You

The ideal candidate will have:

Strong critical thinking skills and ability to make quick decisions

Ability to work under stressful conditions

Clear speech, hearing accuracy and visual acuity

Ability to deal with the public and user agencies

Ability to remember oral and written instructions

Ability to write clearly and spell correctly

Developed typing skills or keyboard familiarity

Ability to interface with the computer

Ability to type and talk simultaneously

Ability to remain calm while dealing with frightened, hysterical or angry callers

Ability to work in a team environment and work well with others

Below are the minimum requirements used to determine eligibility for this position:

Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.

Experience Requirement: None

Education/Experience Equivalency: None

License/Certifications: By position, requires a valid driver’s license at the time of application.

By position, requires a valid Commercial Driver’s License (CDL “A”) or (CDL “B”) at time of application.

By position, requires a current CPR certification at time of application.

Licenses and certifications must be kept current as a condition of employment.

Must pass an initial pre-security clearance screening and maintain CBI (Colorado Bureau of Investigation) certification as a condition of employment. Must take a test and pass every two years to maintain certification

About Everything Else

Job Profile CJ3272 Emergency Service Worker

To view the full job profile including position specifications, physical demands, and probationary period, click .

Position Type Unlimited

Position Salary Range $18.61 – $27.92

Starting Pay Based on education and experience

Agency Emergency Communications

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

Other Jobs You May Be Interested In

Remote Data Entry, No Experience, $40/hr, Part-Time
Virtual Assistant, $45/hr, Remote, No Experience, Night Job
Entry-Level Remote Data Entry, $50/hr, Evening Job
Customer Support, No Degree, $40/hr, Remote, Weekend Job
Remote Phone Job, $42/hr, Part-Time, College Student Friendly
Virtual Assistant, $40/hr, Remote, No Degree, Night Job
Part-Time Data Entry, $45/hr, Remote, College Student Friendly
Remote Moderator, No Degree, $50/hr, Evening, Weekend Job
Remote Customer Support, $42/hr, Night Job, No Experience
Live Chat Support, $40/hr, Remote, Entry Level, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Data Entry, $45/hr, No Degree, Night Shift
Part-Time Customer Support, $40/hr, Remote, College Student
Remote Live Chat, $50/hr, Part-Time, Evening/Night Job
Entry Level Phone Job, $42/hr, Remote, No Degree Required
Weekend Data Entry, $45/hr, Remote, No Experience
Remote Virtual Assistant, $40/hr, Evening, Part-Time Job
Remote Moderator, $42/hr, Part-Time, Weekend, No Degree
Data Entry, $45/hr, Remote, Night Shift, College Student Job
Phone Support, Remote, $50/hr, No Experience, Part-Time
Virtual Assistant, No Experience, $42/hr, Remote, Weekend
Remote Customer Support, $45/hr, Part-Time, College Student
Data Entry, Remote, $40/hr, Night Shift, No Degree
Evening Virtual Assistant, Remote, $45/hr, No Experience
Weekend Customer Support, $42/hr, Remote, College Student
Remote Data Entry, $50/hr, No Experience, Evening/Night Job
Remote Live Chat, $40/hr, Part-Time, No Degree Required
Virtual Assistant, $42/hr, Remote, Weekend, Entry Level
Remote Phone Support, $45/hr, Evening, No Experience Required
Data Entry, No Experience, $50/hr, Remote, College Student
Remote Moderator, $40/hr, Weekend, No Degree, Part-Time
Live Chat Support, Remote, $42/hr, Night Shift, College Student
Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend
Data Entry, $45/hr, Remote, Evening, No Experience Required
Virtual Assistant, No Experience, $42/hr, Remote, Part-Time
Remote Customer Support, $50/hr, Night Shift, No Degree
Remote Data Entry, $40/hr, College Student Friendly, Part-Time
Live Chat Support, $42/hr, Weekend, Remote, No Degree
Virtual Assistant, Remote, $45/hr, Evening, No Experience
Remote Phone Job, $50/hr, College Student, Night Shift
Remote Moderator, $42/hr, Weekend, No Experience Required
Data Entry, No Degree, $45/hr, Part-Time, Remote Job
Customer Support, $50/hr, Remote, Evening/Night Job, No Degree
Virtual Assistant, $42/hr, Remote, Weekend, No Degree
Remote Live Chat, $45/hr, College Student, No Experience
Remote Data Entry, $40/hr, Part-Time, No Degree Required
Phone Support, $50/hr, Weekend, Remote, No Experience
Virtual Assistant, $42/hr, Evening, Remote, No Degree
Remote Customer Support, $45/hr, No Experience, Part-Time
Data Entry, $50/hr, Night Job, No Degree, Remote
Remote Moderator, $40/hr, College Student Friendly, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Phone Job, $45/hr, Part-Time, No Degree Required
Customer Support, $50/hr, Night Job, Remote, No Experience
Data Entry, Remote, $42/hr, Evening Job, No Degree
Live Chat Support, $45/hr, Weekend, Remote, College Student
Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift
Data Entry, $40/hr, No Experience, Remote, Weekend Job
Remote Phone Job, $45/hr, No Degree, College Student Friendly
Customer Support, $42/hr, Remote, Evening, No Experience
Remote Data Entry, $40/hr, Part-Time, College Student Job
Phone Support, Remote, $42/hr, Evening/Night Shift
Virtual Assistant, No Degree, $45/hr, Remote, Part-Time
Live Chat Support, $50/hr, Remote, No Experience Required
Remote Moderator, $42/hr, College Student, Weekend Job

For information about right to work, click for English or for Spanish.
Non-Emergency Call Taker – Denver 9 – City and County of Denver – Denver, CO – work from home job

Expected salary: $23 per hour

Location: Denver, CO
Non-Emergency Call Taker – Denver 9 – City and County of Denver – Denver, CO – work from home job

Job date: Tue, 22 Aug 2023 23:05:17 GMT


Non-Emergency Call Taker – Denver 9 – City and County of Denver – Denver, CO – work from home job

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...